FREQUENTLY ASKED QUESTIONS
PRODUCT RETURNS
At The Volume Collection., we maintain a very high level of quality assurance. We inspect every bundle of hair through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, ALL SALES ARE FINAL!
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please contact customer service at TheVolumeCollection@gmail.com or call 443-325-3983 within 3 days of the receipt date. If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.
NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTAL & FULL LACE WIGS THEY CAN NOT BE EXCHANGED OR REPLACED.
EXCHANGES
The Volume Collection., at its sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s). Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (washed, brushed, combed or cut) in any way. The bundles must be in the original form/state in which it was shipped
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. In order to process an exchange the product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages.
Once your product has been received it will be examined thoroughly. If the product has been returned in its original condition we will exchange the product for something of equal or greater value.
No refunds will be permitted, unless it is determined that The Volume Collection is the party at fault, then we shall exchange the product at no additional cost to the customer.
In the case of an exchange request due to a customer's discrepancy of the product or texture, The Volume Collection is NOT responsible for any reshipment costs. The Volume Collection will only cover expenses related to returning the product in the form of a return label. The Volume Collection will not cover additional shipping and/or partial costs.
SHIPPING & DELIVERY
We have a standard 24-48 hour processing time prior to the shipment of all orders. This processing time frame is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated time frame of the delivery of your package.
No Shipment Will Take Place on Weekends nor Holidays
(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
The Volume Collection currently ships orders using USPS. Flat rate shipping $12.00 requires 3-5 business for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
(2) EXPRESS SHIPPING POLICY
The Volume Collection offers 1-2 day shipping at an additional cost of $35.00. This shipping method automatically includes insurance and signature confirmation at no extra charge. Orders placed at TheVolumeCollection.com before 12 pm standard eastern time, will be shipped the same day.
INTERNATIONAL SHIPPING
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you've placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
All Shipments Require a Signature.
TRACKING INFORMATION
You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, contact us at TheVolumeCollection@gmail.com or call 443-325-3983. Please, have your order number prepared when you call. We do not ship on weekends, holidays, and in the occurrence of a natural disaster.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Order Cancelling
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by TheVolumeCollection.com
Note: If requesting for exchange or cancel your order, you shall firstly contact us by service email: TheVolumeCollection@gmail.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.
Terms & Conditions
Please read this information carefully as it contains important details about our store policy that may apply to you.
At The Volume Collection | Voluminous Beauty., customer satisfaction is our #1 goal. Here at The Volume Collection, we feel that you cannot fully know your product or which products to recommend for the customer unless we wear and test products ourselves. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected prior to shipping. Because of the nature of the product, and because each individual bundle comes from a separate donor, we cannot guarantee hair color or texture to be an exact match.
All terms of payment are always 100% upfront. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any and all fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address, your order will be placed under our Fraud Verification Process to verify the validity of your credit card, before your shipment is released. If this is necessary, then this may delay the shipping of your order.
Pricing
All prices are subject to change. Without notice, The Volume Collection | Voluminous Beauty will adjust pricing to its products. The Volume Collection will only honor the current price listed. If a purchase is made, and then the price is increased, the customer will not be charged the increase. The price listed at the time of purchase is the price that will be honored. Terms of payment are always 100% upfront.
Payment Terms
We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Your billing and shipping address must match in order to complete a transaction on this site.Yummy Hair Extensions reserves the right to request additional payment and shipping verification after an order is submitted.
Texture
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to provide you with a general idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!
Color Disclaimer
The Volume Collection | Voluminous Beauty only supplies unprocessed virgin hair and it comes in natural shades of black and brown. If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and bleaches beautifully! (Recommended to be done by a professional stylist). Please see gallery for pictures of how our voluminous hair takes to color and bleach. Since it is human hair there can be a variation of tone in the bundles/products you receive. Please be advised that upon shipment of any order we do our part in always attempting to send the best match available!